All products that Stanley Products offers are backed by a minimum 12 month comprehensive warranty. This warranty is in addition to the consumer warranties and guarantees under the Australian Consumer Law.
WHAT DO I DO IF I HAVE A PROBLEM?
Stanley Products is committed to providing the best products and awesome customer service. If your product arrives or presents with damage or a fault, please email us at firstname.lastname@example.org and provide:
A detailed description of the damage or fault; and
Photos (or video, where appropriate) showing the damage or fault
HOW WILL MY PRODUCT FAULT BE SOLVED?
The best solution to any product fault depends on the nature of the fault itself, and each fault will be given a tailored solution to best solve your problem! Depending on the nature of your problem, we may offer spare parts, replacements, partial credits or full refunds.